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FREQUENTLY ASKED QUESTIONS

1

Abnormal login problem

  • Make sure your network is functionign properly

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  • Make sure your UID account and password are entered correctly

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  • Pay attention to uppercase and lowercase letters of password

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2

How to change the login password ?

  • Login to WINBOX, Click "Me" > "Setting" > "Change Login Password"

3

How to change the payment pin

  • Login to WINBOX, Click "Me" > "Setting" > "Modify Payment Code"

4

How to change the mobile phone number ?

  • Login to WINBOX, Click "Me" > "Picture Avatar" > "Mobile No."

5

Why didn't I find any entertainment options when logging into WINBOX ?

When a visitor logs in (without a referrer binding), he cannot enter any game and cannot deposit or withdraw cash. Visitors need to set the permission to bind the "recommended referrer" to trigger the game and the recharge function

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Step 1: Log in to WINBOX, click "Me" > "Settings" > "Referrer"

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Step 2: You can scan the QR code of your friend or the QR code of the promoter found on the Internet to bind the recommender. After the binding is completed, all operations can be performed normally

6

Logging onto different devices

In order to protect your account, when using different devices to log in, you need to complete the "bind device" step

​Enter your mobile phone number on a new device for receive a verification code to log in

7

Transaction record

The transaction record in the upper right of the wallet function can filter various platforms and time to view detailed transaction records. In addition, the user's transfer content is presented in detail in this function.

8

Order history

The order history function saves user recharge and withdrawal records. Click the record to view the details

​If your top up and withdrawal has not passed or reject, you can click into the details to view the reason.

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